Refund policy

✅ Refund & Return Policy

At VINSOR, we want you to love what you purchase. If something isn’t right, we’re here to help and make the process as smooth as possible.

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1. Returns

You may request a return within 7 days of receiving your order, as long as:

• The product is unused, unworn, and in its original condition

• The product is returned in its original packaging (including tags, labels, and accessories, if any)

• The item is not damaged or altered after delivery

• A valid proof of purchase/order confirmation is provided

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2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return.
These may include items that have been opened, used, or fall under personal-care/hygiene categories.

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3. Refund Process

Once we receive the returned product, it will be inspected by our team.
If your return is approved, your refund will be processed within 5–7 business days.

Refunds will be credited back to the original payment method used during checkout.

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4. Shipping Charges

Shipping fees are non-refundable, except in cases where:

• The product was delivered damaged

• The wrong item was delivered

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5. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, we may request clear images or an unboxing video as proof.